Privacy Policy

Effective Date: January 15, 2026

At Tunelinx, we prioritize the privacy and security of both artists and fans who use our services. This Privacy Policy outlines how we collect, use, and protect your information when using our website and services.

1. Information We Collect

We collect information from two main groups: artists using our platform and fans interacting with the pages created by artists with Tunelinx.

a. For Artists

When artists sign up to create pre-saves, smart links, or bio links, we collect:

  • Email address (for account creation and login)
  • Billing information, including the last four digits of your credit card, your billing address and transactions history.

b. For Fans

When a fan interacts with a pre-save or link page, we may collect:

  • Email address, when made available through connected music services or entered by the fan.

The email is primarily collected to enable the technical operation of the service (such as pre-saving music and linking accounts) and to transmit it to the artist who created the campaign.

Marketing or promotional emails are sent only if the fan has explicitly opted in by checking the consent box displayed on the page.

Fans can unsubscribe from marketing emails at any time via a link included in each message.

Fans who connect services like Spotify, Deezer, or Apple Music can revoke Tunelinx's access at any time through:

c. Visitor Data

When visitors access a page created through Tunelinx (e.g., pre-save or smart links), we automatically collect:

  • Country (based on the visitor’s IP address)
  • Browser type and platform (e.g., Android, iOS, Windows, macOS)
  • Which services or links were clicked

Note: All visitor data is anonymized, and IP addresses are not stored.

2. How We Use Your Information

For Artists: We use your email address to provide access to the Tunelinx dashboard, communicate account-related updates, and manage your links and campaigns. Billing information is used to process subscriptions.

For Fans:

  • To enable technical features such as pre-saving and linking accounts.
  • To transmit collected data to the artist who created the campaign.
  • To send marketing or promotional emails only when the fan has explicitly opted in by checking the consent box.

If the fan does not check the opt-in box, no marketing or promotional emails will be sent by Tunelinx.

Visitor Data: Anonymized data is used to improve our service and provide performance insights to artists.

3. Roles and Responsibilities

Tunelinx acts as a technical service provider for the collection and transmission of data generated through pre-save and link pages.

Artists are responsible for the use of the data they receive, including ensuring that any communication sent using that data complies with applicable data protection and anti-spam laws.

4. Cookies and Tracking Technologies

Tunelinx does not use cookies by default on pre-save or smart link pages. However, if an artist connects third-party tools like Facebook Pixel or Google Analytics, those providers may place cookies subject to their own privacy policies.

5. Data Sharing

Tunelinx does not sell personal data. Data may be shared only with:

  • The artist or rights holder who created the campaign
  • Service providers required to operate the platform
  • Authorities when required by law

6. Data Security

  • Only the last four digits of credit cards are stored.
  • All data transmissions are encrypted.

7. Data Retention

For Artists: Data is kept while your account is active. You may delete your account and all data at: Delete Data.

For Fans: Data is stored while the related campaign is active or until the artist deletes it. If the fan opted in to marketing, data is retained until the fan unsubscribes or withdraws consent.

8. Proof of Consent

When a fan opts in to marketing communications, Tunelinx records the date, time, and version of the consent text shown at the time of opt-in.

9. Your Rights

  • Access, correct, or delete your personal data.
  • Unsubscribe from emails at any time.
  • Revoke access to connected music services.
  • For Artists: Delete your data at Delete Data.

10. Changes to This Policy

We may update this policy and will revise the Effective Date when we do.

11. Contact Us

Questions? Contact us at support@tunelinx.io.