Effective Date: July 04, 2026
At Tunelinx, we prioritize the privacy and security of both artists and fans who use our services. This Privacy Policy outlines how we collect, use, and protect your information when using our website and services.
We collect information from two main groups: artists using our platform and fans interacting with the pages created by artists with Tunelinx.
When artists sign up to create pre-saves, smart links, or bio links, we collect:
When a fan interacts with a pre-save or link page, we may collect:
The email is primarily collected to enable the technical operation of the service (such as pre-saving music and linking accounts) and to transmit it to the artist who created the campaign.
Marketing or promotional emails are sent only if the fan has explicitly opted in by checking the consent box displayed on the page.
Fans can unsubscribe from marketing emails at any time via a link included in each message.
Fans who connect services like Spotify, Deezer, or Apple Music can revoke Tunelinx's access at any time through:
When visitors access a page created through Tunelinx (e.g., pre-save or smart links), we automatically collect:
Note: All visitor data is anonymized, and IP addresses are not stored.
For Artists: We use your email address to provide access to the Tunelinx dashboard, communicate account-related updates, and manage your links and campaigns. Billing information is used to process subscriptions.
For Fans:
If the fan does not check the opt-in box, no marketing or promotional emails will be sent by Tunelinx.
Visitor Data: Anonymized data is used to improve our service and provide performance insights to artists.
Tunelinx acts as a technical service provider (data processor) for the collection and transmission of data generated through pre-save and link pages. The artist or rights holder who creates a campaign acts as the data controller for the fan data collected through that campaign. This relationship, including each party's obligations, is further detailed in our Data Processing Agreement (DPA), available in our Terms of Service.
Artists are responsible for the use of the data they receive, including ensuring that any communication sent using that data complies with applicable data protection and anti-spam laws.
Tunelinx does not use cookies by default on pre-save or smart link pages. However, if an artist connects third-party tools like Facebook Pixel or Google Analytics, those providers may place cookies subject to their own privacy policies.
Tunelinx does not sell personal data. Data may be shared only with:
These service providers only process personal data on our instructions and are bound by data protection obligations equivalent to those described in this Privacy Policy. Where these providers process data outside the EU/EEA, appropriate safeguards (such as Standard Contractual Clauses) are used.
For Artists: Data is kept while your account is active. You may delete your account and all data at: Delete Data.
For Fans: Fan data is stored only for as long as necessary to operate the related pre-save, smart link, or bio page. This data is permanently and immediately deleted when the artist deletes the related campaign or page, or deletes their account. If the fan opted in to marketing, data is retained until the fan unsubscribes or withdraws consent, subject to the same deletion triggers above.
Note: Revoking Tunelinx's access via Spotify, Deezer, or Apple Music account settings (see Section 1.b above) stops Tunelinx from accessing your streaming account going forward, but does not by itself delete data already stored by Tunelinx. To request deletion of your data directly, contact support@tunelinx.io or ask the artist to delete the related campaign.
When a fan opts in to marketing communications, Tunelinx records the date, time, and version of the consent text shown at the time of opt-in.
We may update this policy and will revise the Effective Date when we do.
Questions? Contact us at support@tunelinx.io.