Privacy Policy

Effective Date: September 23, 2024

At Tunelinx, we prioritize the privacy and security of both artists and fans who use our services. This Privacy Policy outlines how we collect, use, and protect your information when using our website and services.

1. Information We Collect

We collect information from two main groups: artists using our platform and fans interacting with the pages created by artists with Tunelinx.

a. For Artists

When artists sign up to create pre-saves, smart links, or bio links, we collect:

  • Email address (for account creation and login)
  • Billing information, including the last four digits of your credit card, your billing address and transactions history.

b. For Fans

When a fan pre-saves a song through Tunelinx, we collect:

  • Email address (provided by the fan for the purpose of future email notifications from the artist).

Fans can unsubscribe from these emails at any time via a link included in the messages.

Additionally, fans who pre-save music using services like Spotify, Deezer, or Apple Music can revoke Tunelinx's access at any time through the following links for each service:

c. Visitor Data

When visitors access a page created through Tunelinx (e.g., pre-save or smart links), we automatically collect:

  • Country (based on the visitor’s IP address)
  • Browser type and platform (e.g., Android, iOS, Windows, macOS)
  • Which services or links were clicked.

Note: All visitor data is anonymized, and IP addresses are not stored. It is impossible to track individual users based on their clicks.

2. How We Use Your Information

For Artists: We use your email address to provide access to the Tunelinx dashboard, communicate account-related updates, and facilitate the management of your pre-saves and smart links. Billing information is used to process payments for subscriptions.

For Fans: Collected email addresses are shared directly with the artists who created the pre-save campaigns. The artists may send you updates about their music. Fans can opt out of these emails at any time.

Visitor Data: Anonymized visitor data (e.g., clicks, country, platform) is collected to improve our service and help artists understand the performance of their links.

3. Cookies and Tracking Technologies

Tunelinx does not use cookies by default on the pre-save or smart link pages. However, if an artist connects their Tunelinx account to Facebook Pixel or Google Analytics, third-party cookies from Facebook and Google may be used for tracking purposes. These third-party cookies are subject to the privacy policies of Facebook and Google.

4. Data Sharing

Tunelinx does not sell or share any collected information with third parties, except:

  • When required by law or legal processes

5. Data Security

We take the security of your personal data seriously:

  • We only store the last four digits of your credit card for verification purposes.
  • All data transmission is encrypted to protect your information.

6. Data Retention

For Artists: Your email, billing information, and account data are retained for as long as you maintain an active account. However, artists can delete all data associated with their accounts at any time by visiting the following link: Delete Data. Once the account is deleted, all personal and account-related information will be permanently removed.

For Fans: Your email address is stored until you unsubscribe from the artist's mailing list or until the artist deletes it. If you have pre-saved music through third-party services, you can revoke Tunelinx's access via the following links at any time:

7. Your Rights

You have the right to:

  • Access, correct, or delete your personal information.
  • Opt out of any email communications by using the unsubscribe link included in each email.
  • Revoke Tunelinx’s authorization to access your music accounts on Spotify, Deezer, or Apple Music at any time through the links provided above.
  • For Artists: Delete all data associated with your account by visiting Delete Data.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant updates by posting the new policy on our site and revising the "Effective Date."

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at support@tunelinx.io.